Parful

Parful Clubs help

Refund a card payment

Refunds are issued from the payment itself in Money. The money goes back to the card the buyer used.

On this page3

How to refund a card payment

  1. Open Money and choose the Ledger tab. Search by name, email or item, or set the status filter to Paid online.
  2. Press the payment to open it.
  3. Press Issue refund.
  4. Choose Full, or Partial and type the amount, where the payment allows a part refund. Add a reason if you like.
  5. Press Review, check the summary, then press the Refund button showing the amount.

What happens

  • For an outing entry, the places are released and the buyer's players are withdrawn.
  • For a club shop order, the items go back into stock.
  • The payment shows as Refunded or Partial refund. A refund cannot be undone.

Good to know

  • When you cancel an outing, its paid entries are listed under Refunds due on the Overview tab in Money. Press one to open it and refund it.
  • A cash or cheque payment you recorded by hand is not a card refund. Open it and press Reverse payment to mark it unpaid, then hand the money back yourself.
  • If the payment shows No action available, read the reason under it. Some need checking on the Reconcile tab first.

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