Parful Tournaments help
Refund a player
You can refund card payments made online. Open the event and choose Players (Registrations on older events), then open the menu on the registration.
How to refund a player
- Choose Refund, or Refund one player if only one person in the group cannot come.
- Pick Full or Partial and enter the amount. Add a reason if you like.
- Tick Cancel registration after refund to free up the spot.
- Choose Review refund, then confirm. A refund cannot be undone.
Refunding one player takes them out of their group, frees their place and emails both the buyer and the player. You can also refund from Transactions.
The card processing and service fee is not refunded. The package price and its tax are.
Buyers cannot refund themselves, but they can choose Request a refund on their order page. You will see Review refund request on their registration, and nothing is refunded until you approve it.
For cash or check payments there is no card to refund. Pay the money back yourself and choose Mark unpaid or Cancel registration.
Related articles
- Results and getting paidGet paid: connect Stripe and receive your moneyCard payments from players, sponsors, donors and auction winners go straight to your own Stripe account, and Stripe pays them out to your bank.